Don't paint your walls with a screwdriver (part 2 of 2)

10 Jul 2023 - Frans Vanhaelewijck


Image generated with OpenAI’s DALL-E

ChatGPT Deployment Checklist for Business Owners

Welcome back to our ongoing discussion about deploying ChatGPT in your organization. In last week’s post, we highlighted some of the main worries business owners have about using this powerful AI tool. We understand that these concerns can seem daunting. However, with the right preparation and tooling, you can navigate these issues effectively.

Why the title “Don’t Paint Your Walls with a Screwdriver”? Just as a screwdriver isn’t the best tool for painting walls, ChatGPT may not be the best tool for every task in your business. It’s crucial to understand where this AI tool excels and where other tools may be more suitable. It’s also quite important to understand what the ChatGPT webversion cannot do and where additional features are needed.

This week, we’re providing a checklist for those additional features. It’s a simple guide to help you select the right tools for using ChatGPT in your business. This checklist covers key features that your chosen tool should have, addressing the main concerns from our previous discussion. By following this guide, you can be confident in selecting tools that will help you to use ChatGPT effectively and safely.

As you consider integrating ChatGPT into your organization, here is a checklist of features your chosen tooling should possess for effective deployment:

  1. API Connection: The tool should directly connect to the ChatGPT API to ensure that your data is not used as training data, maintaining your privacy and data integrity.

  2. Sensitivity Checks: The tool should provide mechanisms for identifying and reporting sensitive issues. Remember, these issues should be discussed with management to maintain appropriate handling of sensitive topics.

  3. Data Anonymization: Look for features that remove or anonymize personal or business names from your data inputs. This step helps preserve confidentiality and data privacy.

  4. Iterative Approach: The tool should support an iterative approach, allowing your team to refine and improve upon the responses generated by ChatGPT. This will lead to improved output quality and better customization of the AI model to your unique business needs.

  5. Audit Trails: Check if the tool provides a method for keeping track of all interactions with ChatGPT. This not only helps with accountability and transparency but also provides valuable data for learning and improving the tool’s use within your organization.

  6. Token Consumption: Ensure the tool gives you a clear understanding of how the consumption of tokens can impact the cost and performance of ChatGPT. This can help you manage resources more effectively.

  7. Training: The tool should provide resources or support for training your team on how to effectively use ChatGPT. This should cover when it’s most beneficial to use the tool, and how to format queries for the most effective responses. It should guide users on when to utilize ChatGPT (e.g., content creation, customer support, brainstorming sessions, translation assistance) and when to consider other tools (e.g., handling sensitive data, complex problem-solving, high-stakes decision making).

  8. Strategic Integration: The tool you choose should support strategic integration, allowing you to incorporate your team’s ‘Values & Beliefs’ into the use of ChatGPT. In particular, your tool should have features that allow for the storage and application of these ‘Values & Beliefs’ categories per type of question that people are asking. This functionality will make ChatGPT’s responses more meaningful and aligned with your organization’s unique culture and strategic direction.

In our experiments, we’ve found that inputting the same problem into ChatGPT, along with different ‘Values & Beliefs’, led to a variety of responses. For instance, if a team prioritizes creativity, the AI may offer more innovative suggestions. Conversely, a team emphasizing diligence might receive more conservative advice. Therefore, it’s important to use a tool that can incorporate these factors, providing more personalized and contextually relevant responses.

If you’re a business owner and have additional requirements or ideas based on your experience, we encourage you to share your feedback with us. Your insights could help shape the feature list we are assembling so that we meet the diverse needs of businesses deploying ChatGPT. Let us know if you want to be an early beta user of our ChatGPT tool.